1. Cross-Border Warranty and Return/Exchange Services
Global Unified Warranty Standards: Provide legally valid warranty certificates,and clearly specify warranty coverage and application procedures.
2. Technical Support and Training Services
1) Localized Adaptation Recommendations
Provide tire usage suggestions based on the road conditions and working environment of the export destination to help customers extend tire service life.
2) Online Technical Consultation
Operate 24/7 multilingual technical hotlines, email, and instant messaging channels to address issues encountered by customers during use, such as abnormal wear analysis.
3) Regular Follow-Ups and Inspections
Conduct periodic follow-ups with B2B clients (e.g., distributors, logistics companies, automotive manufacturers) to understand tire usage status. For bulk-purchase customers, offer free on-site inspection services to assess tire wear conditions and provide replacement or maintenance recommendations.
4) Feedback and Optimization Based on After-Sales Data
Collect customer usage feedback and market pain points, share them with the domestic R&D team, and optimize tire formulations and tread designs to launch products better suited to target markets.
5) Compliance and Customs Clearance Assistance Services
Support for After-Sales Documentation: Assist customers in preparing customs clearance documents related to after-sales services, such as quality inspection reports, certificates of origin, and warranty letters required for returns or exchanges, ensuring compliance with customs regulations in both countries.
6) Provide on-site technical support as required by customers
